Shipping policy

Utilicraft Shipping & Delivery Policy

At Utilicraft, we strive to deliver your order quickly and reliably anywhere in South Africa. All orders are fulfilled and dispatched through our trusted logistics partner, Aramex South Africa.

1. Delivery Options & Processing Times

  • Standard Door-to-Door Courier (Aramex): 8 to 11 business days from dispatch.

  • Order Processing Time: Orders are processed and prepared for shipment within 1 to 2 business days (excluding weekends and public holidays).

  • Delivery Schedule: Deliveries take place Monday through Friday between 08:00 and 17:00. Aramex does not deliver on weekends or South African public holidays.

2. Shipping Costs & Rates

  • Standard Delivery Fee: [Insert Flat Rate, e.g., R99.00] flat rate across South Africa.

  • Free Delivery: Free door-to-door delivery on all orders over [Insert Threshold, e.g., R600.00].

  • All delivery costs are non-refundable once the item has been dispatched.

3. Order Tracking & Notifications

Once your order has been packed and handed over to Aramex, you will receive an automated Shipping Confirmation Email/SMS containing your unique Aramex Waybill / Tracking Number.

You can track your package in real-time by entering your waybill number directly on the Aramex South Africa Tracking Portal or via our store's tracking page.

4. Delivery Address & Physical Pinpoints

  • Physical Address Requirement: Aramex delivers directly to your door (home, office, or business address). We cannot deliver to P.O. Box addresses.

  • Recipient Availability: Please ensure someone is available at the provided address during working hours to sign for the package.

  • Incorrect Addresses: Utilicraft is not responsible for delays or failed deliveries caused by incomplete or incorrect addresses provided at checkout. Re-dispatch fees for failed attempts may apply.

5. Delays, Damaged, or Lost Packages

  • Unexpected Delays: While we strive to meet the 8-11 business day timeline, delivery times may occasionally be extended due to courier high volumes, extreme weather, or remote location routing.

  • Damaged Parcels: If your package arrives visibly damaged or tampered with, please take a photo before opening it and contact us immediately at [Insert Support Email] within 48 hours of delivery.

  • Lost Goods in Transit: If your shipment exceeds 13 business days without tracking updates, please contact our support team so we can open an official trace with Aramex.

6. Contact & Support

If you have questions regarding your shipment or need assistance with tracking, please reach out to our team:

  • Email Support: [Utilicraft8@gmail.com]

  • Operating Hours: Monday – Friday | 08:00 – 17:00 SAST